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Delivery & Returns


 Your amazing order will arrive in discreet packaging neatly packed ready to use.

  • We accept orders and deliveries throughout the UK and aim to dispatch orders from our warehouse within 3 - 7 working days on clearance of full payment. 
  • Should one of our styles be out of stock you will be contacted with an approximate delivery date and your card will not be charged until dispatch.
  • Our responsibility on delivering excellent customer service is very important to us so we offer free delivery on all wigs over £100.00. Shampoos and conditioners will incur a delivery charge of £6.95 within the UK. This is due to the heavy weight and are non returnable.
  • This free delivery service only applies on a wig purchase over £100.00. Accessories in bulk will be charged according to size and weight. 

Payment details

Payment in full must be made prior to dispatch any order. Hair Wigs Go Ltd accepts payment cards- Mastercard/Visa credit and debit cards .

We remain owners of the goods until payment is cleared in full.

Delivery charges

Delivery on orders under £100.00 within the UK via Royal Mail Track and Trace 1st Class will be £6.95. A signature will be required on delivery of your beautiful products. 




All our wigs are quality checked before being dispatched. All labels, descriptions are correctly intact and the goods must be returned in the same condition as supplied. We reserve the rights to cover costs when a 10% admin fee will apply.

Please read our terms and conditions.

  • But if for any reason you are not satisfied with your wig product Hair Wigs Go can offer an exchange or refund your card. This is only possible when the wig has not been worn, all tags and labels remain intact, the wig is free of perfume or odours and that it is packed in the correct packaging it came in and with the returns form correctly filled in. The returns form will need to include wig/pieces to be returned stating the colour, invoice number and reason for return. If you need any help with filling in the form then please contact the team at Hair Wigs Go Ltd.
  • The wig must be returned by yourself using a 1st class, special delivery signed for postal service. We cannot be responsible for standard post not arriving at which the cost is of that of the customer.
  • To return a wig, please use the returns form which will be included with your order.
  • Returns cannot be processed without the delivery note filled in correctly.
  • If you require another copy of this delivery note please email:
  • Hairs Wigs Go aims to process a return within 14 working days of receiving the returned item.
  • This does not affect your statutory rights.